Questions in Support Issues


How would I receive the ticket response?

After the submission of ticket, our support team will get back to you as soon as possible. Your ticket response will be delivered to your email address. You can also view your ticket response in the View Closed section.


How can I submit a ticket?

To submit a ticket, please follow these steps:

  1. From our homepage, please follow the FeedBack link on the footer as shown in the figure below. submit a ticket
  2. Click on Add ticket button.
  3. If you are Signed In then all your information will be filled. submit a ticket
  4. Otherwise you will have to provide your name and email address so that we can contact you back.
  5. Fill in the Subject and the Description of the problem.
  6. Add the verification code and then Click Submit.

What is a ticket?

A ticket is an integral part of our Support System for your help. It can be any question, query or problem which you think is troublesome and you need our assistance in that matter. A unique number is assigned to your query for tracking purposes and you can always refer that number while corresponding with BrightSpyre.